Please read these terms and conditions to make that sure you agree to the terms upon which you will be using the PresentMill Website.

By accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions, you may not use this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us via

In these terms & conditions: Product – means a product displayed for sale on the Website PresentMill, Users – means the users of the Website, Personal Information – means the details provided by you on registration, We/us – means PresentMill, You – means a user of this Website, Website – means the website located at www.presentmill.com or any subsequent URL which may replace it, Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

Use of the Website: You are provided with access to this Website in accordance with these Conditions and any orders placed by you will be in accordance with these Conditions. Before completing an order on the website, you will be asked to agree to these Conditions by checking the box after entering your delivery details. If you do not check this box you will not be able to complete an order.

Customer Responsibilities:
You will be asked to supply all information requested to enable us to provide our goods to you in the most efficient and professional way. If you don’t comply with this, we will be entitled to cancel any order and cease order processing until the correct information is presented.

Personal information on the Website: You will not impersonate any other person or use a false name and you confirm that the data which you are required to provide when you register as a customer is accurate. You will notify us immediately of any changes to the Personal information by updating the details on your online account. We retain and use all information strictly under the 'Privacy Policy'. We may contact you via email with regards to orders which you place, and you expressly agree to this.

Indemnity: The website is provided on an ‘as is’ basis and you agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this Website, or other person accessing the Website using your shopping account and personal information.

Our rights:
We reserve the right to modify or withdraw this Website without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change to the terms and conditions. Your continued use of the Website following a change is your acceptance of any change. It is your responsibility to check regularly to determine whether the conditions have been changed and if you do not agree to any change then you must immediately stop using the Website.

Third party links:
We may provide links to other websites or resources for you to access at your discretion. You agree that you have chosen to enter the linked website and we are not responsible for such external sites or resources.

Privacy and cookies:
We will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our website using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

If you'd like to read more on how and where we collect and/ or use your personal data, please see our 'Privacy Policy', in which you can also find out how to stop receiving marketing communications.

Please see our 'Cookies Policy' to learn more about what cookies are and how we use them.

Products are sold according to the product descriptions, which are correct at the time information was entered onto the Website. We will aim to keep this accurate, though this may not always be the same as information when you place your order.

Basis of the sale, ordering, payment, and delivery: The description of the goods on our website are accurate and in no way misleading. The order process is set out to allow you to check and amend any errors before submitting the order. It is your responsibility to check this and to check you have used the order processing facility correctly.

All payment must be completed and received by us before we can send you, your order. We accept payment through PayPal's checkout gateway. The prices for goods and services displayed for sale on the Website are as set out on the Website. All prices are in pounds (£) sterling, inclusive of VAT. Delivery may be charged in addition, and any such additional charges are clearly displayed under ‘Delivery Charges’, where they apply.

In the unlikely event that the price of an item has been incorrectly advertised on this website, we will contact you by e-mail (at the address provided with your order details), to ask whether you wish to proceed with the order at the correct price. If You are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide You with a full refund of any monies debited.

Your order is placed the moment you select ‘continue’ and pay on the PayPal gateway. As soon as payment has been received the order process starts.

A legally binding contract between us is created at the point of payment on the PayPal gateway and is our acceptance of your order. PresentMill reserves the right to choose not to accept your order for any reason, at its discretion, and will not be liable to you or anyone else in those circumstances.

The supply of products is subject to availability.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery. We are not responsible for your card issuer or bank charging you because of our processing of your credit/debit card payment in accordance with your order.

The credit or debit card you provide, or PayPal account will be debited within an hour of placing your order.

If there is an issue with your order, we will contact you before you are debited.
Non-acceptance of an order may be a result of one of the following; the product you ordered not being available, our inability to obtain authorisation for your payment or the production of invalid personal information.

Age requirements for certain goods: If you wish to order a product where a minimum age requirement is indicated (for example in relation to items with a blade or food products containing alcohol), you must confirm that you are of the required age before you will be able to proceed with the order. We reserve the right not to supply any age-restricted product where we reasonably believe that you are below the relevant minimum age.

Products we are unable to refund or exchange: We are unable to offer a refund or exchange on perishable goods such as food and plants unless they are faulty. For reasons of hygiene and safety, we cannot refund or exchange the following: personal grooming products, cosmetics, pierced jewellery, CD, DVD or videos.

Once you have placed the order you will receive a confirmation via the email address which you provided, either when you signed in to your account or checking-out as a guest.

We will arrange delivery after payment has been received for your order. Delivery will normally take 3-5 days. We do not deliver outside of UK mainland.

Cancelling and returning products: Unfortunately, it is not possible to cancel an order once you have confirmed it with us. However, if you wish to return an item which you have already taken delivery of, you can do so within 14 days of delivery. This is to be done at your own cost. Items must be returned un-used in their original packaging to the following address:

PresentMill Returns
Trident Works
Marsh Lane
Temple Cloud
BS39 5AZ

Unless faulty, we are unable to accept returns of CDs, DVDs or audio or video cassettes if the sealed packaging has been opened. We are unable to accept returns of perishable goods such as fresh foods.


Intellectual property and right to use:
You agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website is always the copyright of PresentMill. You are only permitted to use this material as authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only.

Trade Marks: PresentMill, Gift in a Tin, Apples to Pears and Apples to Pears Heritage are trademarks of PresentMill and Apples to Pears.

Amendments: PresentMill reserves the right to change or amend these terms and conditions at any time, without prior notice.

Legal compliance: By using the Website, you agree to comply with all applicable laws, regarding the Website and any transactions conducted on or through the Website.

Liability: No warranties of any kind are made regarding the Website, which is provided on an "as is" and "as available" basis. There is no warranty re. any transaction conducted on or through the Website. We make no warranty that the Website will meet your requirements, or be uninterrupted, or free of errors or defects, or that these will be corrected. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will not be liable for any economic losses or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred arising out of the terms and conditions.

If any part of the Conditions are deemed to be unlawful or unenforceable, then that provision will be considered to be severable from the Conditions and it will not affect the validity or enforceability of any of the remaining provisions of the Conditions.

Waiver: No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival: Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement: These Conditions govern our relationship with you. Your Statutory Rights are not affected by these terms and conditions.

Law: The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact: Please contact us via email at


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